Shipping Policy

Effective Date: July 16, 2026

At HariBol Mart, every order is more than just a package—it's a part of your spiritual journey. Whether you're receiving a Tulsi Mala, Rudraksha, deity accessories, or sacred puja essentials, we carefully pack each order with devotion and ensure it reaches you safely, quickly, and transparently.

This Shipping Policy explains how we process, dispatch, and deliver your orders across India.

1. Order Processing

• Orders are processed within 1–2 working days after successful payment confirmation.
• Orders placed after 2:00 PM IST will be processed on the next working day.
• Orders are not processed or dispatched on Sundays and public holidays.
• During festivals, special promotions, or high-demand periods, order processing may require additional time.

2. Shipping Coverage

• We deliver across India to all serviceable PIN codes.
• Currently, we do not offer international shipping.

3. Estimated Delivery Time

Delivery timelines begin after your order has been dispatched.

• Metro Cities: 2–5 Working Days
• Tier 2 & Tier 3 Cities: 3–7 Working Days
• Remote & Rural Areas: 5–10 Working Days

Certain handcrafted, personalized, or made-to-order spiritual products may require an additional 2–4 working days before dispatch.

Please note that delivery timelines are estimates and may vary depending on your location and courier operations.

4. Shipping Charges

• FREE Shipping on all prepaid orders above ₹999.
• A flat shipping charge of ₹80 applies to orders below ₹999.
• Applicable shipping charges are displayed during checkout before payment.

5. Our Shipping Partners

To ensure timely and secure delivery, we work with trusted logistics partners including:

• Delhivery
• Blue Dart
• XpressBees
• Amazon Shipping
• India Post (for select remote locations)

6. Order Tracking

• Tracking details are shared via Email, SMS, and/or WhatsApp within 24–48 hours after dispatch.
• You can track your shipment in real time using the tracking link provided.
• If you do not receive tracking information, please contact our customer support team.

7. Partial Shipments

If your order contains multiple products, they may be shipped separately based on product availability or warehouse location.

• Separate tracking details will be shared for each shipment.
• No additional shipping charges will be applied for split shipments.

8. Cash on Delivery (COD)

• COD is available only for selected serviceable PIN codes.
• Additional COD handling charges (if applicable) will be shown during checkout.
• Some COD orders may require OTP verification or a confirmation call before dispatch.

9. Delivery Attempts & Return to Origin (RTO)

Our courier partners generally attempt delivery up to three (3) times.

If delivery fails due to reasons such as:

• Customer unavailable
• Incorrect or incomplete shipping address
• Customer refusing delivery
• Unable to contact the recipient

The shipment may be returned to our warehouse (Return to Origin - RTO). Re-shipping charges may apply for dispatching the order again.

10. Incorrect Shipping Address

Customers are responsible for providing accurate delivery details while placing an order.

HariBol Mart shall not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping information.

11. Delivery Delays

While we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including:

• Extreme weather conditions
• Courier network disruptions
• High order volume during festivals such as Janmashtami, Holi, Navratri, Diwali, etc.
• Government restrictions, lockdowns, strikes, or war
• Natural disasters or unforeseen events

If your shipment experiences a significant delay, our support team will keep you informed whenever possible.

12. Damaged or Tampered Packages

If your package appears damaged, opened, or tampered with at the time of delivery:

• Please refuse to accept the package whenever possible.
• Take clear photographs or videos of the package.
• Contact us immediately with your Order ID.

After verification, we will arrange a replacement or appropriate resolution at no additional cost wherever applicable.

13. Lost or Missing Shipments

If your shipment is marked as "Delivered" but you have not received it, please inform us within 48 hours.

We will coordinate with the courier partner, investigate the issue, and provide a suitable resolution as quickly as possible.

14. Contact Us

For any shipping-related questions or assistance, please feel free to contact us.

HariBol Mart

Email: info@haribolmart.com

Phone / WhatsApp: +91-9999202565

Support Hours:
Monday to Saturday
10:00 AM – 6:00 PM (IST)