Grievance redressal
Haribol Mart — Your voice matters, and every concern will be heard with care.
At Haribol Mart, every order carries the trust of a devotee, and we treat that trust as sacred. We are committed to providing authentic spiritual products, exceptional customer service, and a seamless shopping experience. If you have any concerns regarding your order, product, delivery, payment, refund, or any aspect of our services, we encourage you to let us know. Every grievance is taken seriously and handled with fairness, transparency, and respect.
This Grievance Redressal Policy is published in accordance with the Consumer Protection (E-Commerce) Rules, 2020, issued under the Consumer Protection Act, 2019, to ensure a transparent mechanism for addressing customer complaints.
Grievance Officer
In compliance with applicable Indian laws, Haribol Mart has appointed a Grievance Officer to address customer complaints and ensure timely resolution.
Name: Ginni Parihar
Designation: Grievance Officer, Haribol Mart
Company: Haribol Mart
Registered Address:
E-1506, Zen Estate,
River Road, Kharadi,
Pune, Maharashtra – 411014,
India
Email: info@haribolmart.com
Phone: +91-9999202565
Working Hours:
Monday – Saturday
10:00 AM – 6:00 PM (IST)
What You Can Raise a Grievance About
You may contact us regarding any concern related to:
- Order not received or delayed delivery.
- Damaged, defective, or incorrect products.
- Product quality or authenticity concerns.
- Refund, return, replacement, or exchange requests.
- Payment or billing-related issues.
- Order cancellation requests.
- Privacy or misuse of personal information.
- Website or account-related issues.
- Unsatisfactory customer service experience.
- Any other concern relating to products or services offered by Haribol Mart.
How to File a Grievance
To help us resolve your concern quickly, please include your Order ID, Full Name, Registered Email Address, Mobile Number, a detailed description of the issue, and any supporting photographs or documents.
You can raise a grievance through any of the following methods:
Email Us
Send your complaint to info@haribolmart.com along with your Order ID, issue description, and relevant supporting documents.
Call Us
You may contact our Grievance Officer directly at +91-9999202565 during business hours.
Contact Form
You may also submit your grievance through the Contact Us page available on HariBol Mart by selecting "Grievance" as the subject.
Our Resolution Timeline
| Stage | Timeframe |
|---|---|
| Acknowledgement of your complaint | Within 24 hours of receipt |
| Investigation of the complaint | Initiated immediately after verification |
| Resolution of your complaint | Within 7 working days of receipt |
| Status update (if additional time is required) | Communicated proactively via Email or Phone |
Escalation Process
If your concern is not resolved satisfactorily, you may escalate it through the following levels:
Level 1 – Customer Support
For routine order-related queries, delivery updates, payment issues, and product-related concerns, please contact our Customer Support team through email or phone. Most issues are resolved at this stage.
Level 2 – Grievance Officer
If your issue remains unresolved after 24 hours, you may escalate it directly to the Grievance Officer using the contact details provided above. Your grievance will receive priority review and appropriate action.
Level 3 – National Consumer Helpline
If you are not satisfied with the final resolution provided by Haribol Mart, you may approach the National Consumer Helpline (NCH) or file a complaint through the Government of India's consumer grievance platforms.
- National Consumer Helpline: 1800-11-4000 or 1915
- Website: https://consumerhelpline.gov.in
- E-Daakhil: https://edaakhil.nic.in
- UMANG App: Consumer Services
Our Commitment to You
At Haribol Mart, we believe that trust is earned through honesty, authenticity, and dedicated service. Every grievance received is reviewed carefully, handled confidentially, and resolved in a fair and transparent manner. We continuously use customer feedback to improve our products, services, and overall shopping experience.
We sincerely appreciate your trust in Haribol Mart and thank you for giving us the opportunity to serve you. Your satisfaction and confidence remain at the heart of everything we do.
Last Updated: August 1, 2026